返金ポリシー

Our return and refund policies vary depending on whether your item was an in-stock piece, a special order, or a digital purchase. Please review the specific terms below.

Policy by Order Type

Ready-to-Ship Items

We want you to love your German chenille. If you change your mind about an in-stock item, we offer a straightforward return process. 

Policy Detail	Requirements
Return Window	You have 14 days from the date of delivery to request a return.
Condition	Items must be completely unused, unwashed, and in their original packaging to qualify for a refund.
Process	Please contact us at info@kikoliebelle.com to initiate your return.

Return Shipping Fees

A flat-rate return label fee will be deducted from your final refund amount based on your location and order value.

Special Order Items

Special Order pieces are thoughtfully imported from Germany specifically on your behalf. Because these items are custom-ordered to fill your specific request, our standard return policy does not apply.

Strict Terms & Cancellations: All Special Orders are strict Final Sale and 100% non-refundable once your order is confirmed and payment is captured. Special Orders cannot be modified, canceled, or refunded once your order is in confirmed status.

Digital Gift Cards

All digital gift cards are final sale and cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law.

Damaged or Defective Items

We take great care in inspecting and packaging every piece of chenille before it leaves our facility. However, if there is an issue with your order upon arrival, we will do our best to make it right.

Detail	Instructions & Policy
Our Guarantee	If any item (including Special Orders) arrives damaged or defective, it is eligible for a refund.
Reporting Window	Please inspect your package immediately upon delivery. Damaged or defective items must be reported to us within 48 hours of receipt.
How to File	Email us at info@kikoliebelle.com with your order number and clear photos of the damaged item and packaging.

Refund Processing

Once an eligible return is received and inspected, or a damage claim is verified, we will process your refund.

Timeline: Refunds are issued back to your original payment method. Please allow 5–10 business days for the funds to clear and appear on your bank or credit card statement, depending on your financial institution.