配送ポリシー
We bring the finest German chenille directly to your doorstep. All orders ship from within the United States, with duties and import costs already included — so there are no additional fees or surprises upon delivery.
Order Types & Processing
Ready-to-Ship Items
These items are currently in stock at our U.S. location.
| Processing Detail | Policy |
| Timeline | Orders are carefully prepared and dispatched within 2–3 business days. |
| Payment | Captured once your order is fulfilled and ready to ship. |
Special Order Items
Special Order pieces are not currently stocked in our U.S. inventory and are thoughtfully imported from Germany just for you. All duties and import handling are managed by us to ensure a seamless experience.
| Detail | Timeline & Terms |
| Confirmation | Availability and delivery estimate will be confirmed with Germany and provided to you within 3 business days. |
| Timeline | Once confirmed, your item will be included in our regular import schedule and typically arrives at our U.S. location within 3–4 weeks. |
| Payment | Captured in full only after your order is confirmed. |
| Urgent Requests | If you have a time-sensitive deadline, an Express Import Fee of $25–$75 may apply to arrange an accelerated, dedicated shipment. We will discuss options and expedited timelines during our order confirmation check-in. |
Shipping, Rates & Tracking
Once shipped, standard delivery packages typically arrive within 3–7 business days. You will receive a tracking number via email as soon as your package is dispatched.
| Region | Order Value | Shipping Rate |
| Contiguous U.S. | Under $150 | $6.95 |
| $150+ | Complimentary | |
| Hawaii & Alaska | Under $75 | $14.95 |
| $75 – $149.99 | $19.95 | |
| $150+ | $39.95 |
Lost or Damaged Packages
We take great care in packaging every order. If your package is lost or arrives damaged, please contact us at info@kikoliebelle.com. We’ll review your case and work quickly toward a resolution.