Frequently Asked Questions
Before you buy, here’s some information to help you enjoy your items and make the most of your shopping experience.
Shipping
When will my order ship and can I track it?
Yes, all orders can be tracked! You will receive a tracking link via email as soon as your package ships from our U.S. location.
- In-Stock Orders: Ship within 2–3 business days.
- Special Orders: Sourced directly from Germany and typically arrive at our U.S. facility within 3–4 weeks, after which they are promptly dispatched to you.
Note: Orders containing both in-stock and Special Order items will ship together in a single package once the Special Order item is ready.
Visit our Shipping Policy for more details.
Where do you ship?
At this time, we ship only within the contiguous U.S., Alaska, and Hawaii.
What are your shipping rates?
Contiguous U.S.
- Flat rate shipping of $6.95 on orders under $150
- Free shipping on orders $150+
Hawaii & Alaska
- Tiered flat-rate shipping of $14.95, $19.95, and $39.95 based on order value
How do I change or cancel my order?
Please contact us as soon as possible at info@kikoliebelle.com. We’ll do our best to accommodate your request before your order ships.
Returns & Exchanges
Can I return or exchange an item?
We do not accept exchanges. However, if for any reason you are unhappy or not completely satisfied, returns are accepted within 14 days of delivery (not applicable to special orders or gift cards). Items must be unused, unwashed, and in their original condition.
Visit our Refund Policy for more details.
What should I do if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us at info@kikoliebelle.com within 48 hours of delivery with clear photos before returning the item. We’ll review the issue and provide instructions for the return. Refunds or replacements will be determined after inspection.
Product Care
How do I care for my chenille products?
Machine wash warm and tumble dry low, or air dry. Avoid bleach, fabric softeners, and ironing.
Visit our Product Care for more details.
Will my items shrink or shed lint?
Natural shrinkage and lint shedding may occur during early washes. This is normal and does not affect quality.
Are there items that must be hand-washed?
Some accessories, like toiletry bags or lined items, should be hand-washed.
