Shipping policy
We bring the finest German chenille directly to your doorstep. All orders ship from within the United States, with duties and import costs already included — so there are no additional fees or surprises upon delivery.
Order Types & Processing
Ready-to-Ship Items
These items are currently in stock at our U.S. location.
| Detail | Policy |
| Timeline | Orders are carefully prepared and dispatched within 2–3 business days. |
| Payment | Captured once your order is fulfilled and ready to ship. |
Special Order Items
Special Order pieces are not currently stocked in our U.S. inventory and are thoughtfully imported from Germany just for you. All duties and import handling are managed by us to ensure a seamless experience.
| Detail | Policy |
| Availability | Special Order pieces are requested directly from FEILER Germany. Because inventory fluctuates, availability cannot be guaranteed until confirmed by our team in Germany. If any item is sold out or no longer available, we will notify you promptly and issue a full refund for the unavailable item(s) to your original payment method. |
| Timeline |
Orders are added to our import schedule and typically arrive at our U.S. location within 3–4 weeks. If your order experiences an unexpected delay, we will contact you directly with an updated delivery timeline. |
| Payment | Captured once your order is in processing. |
| Urgent Requests | If you have a time-sensitive deadline, an Express Import Fee of $25–$75 may apply to arrange an accelerated, dedicated shipment. Please contact us at info@kikoliebelle.com prior to placing your order to assist you. |
Shipping, Rates & Tracking
Once shipped, standard delivery packages typically arrive within 3–7 business days. You will receive a tracking number via email as soon as your package is dispatched.
| Region | Order Value | Shipping Rate |
| Contiguous U.S. | Under $150 | $6.95 |
| $150+ | Complimentary | |
| Hawaii & Alaska | Under $75 | $14.95 |
| $75 – $149.99 | $19.95 | |
| $150+ | $39.95 |
Lost or Damaged Packages
We take great care in packaging every order. If your package is lost or arrives damaged, please contact us at info@kikoliebelle.com. We’ll review your case and work quickly toward a resolution.